Over the past year we’ve been given the chance to really show how social media can make a difference for (client) Gatwick Airport.   Last night those efforts were recognised by the CIPR when Rabbit and Gatwick won social media campaign of the year!

Integrating various different elements from round the clock Twitter crisis support, to giant mobile barcodes to bring construction work to life, we’ve constantly been looking at how online tools can be used to improve the passenger / airport information flow.

Or, in the words of the CIPR judges:   “This was a thorough, creative, innovative and insightful programme putting Gatwick at the technological cusp of communication and customer service.”

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