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1 post tagged airlines social media
The new standard for responding to tweets in a crisis - 10 minutes?
(Dirk Rabbit writes): At Rabbit we do a lot of work in the aviation sector, so this chart from STELLAService (via TNW) interested me. It concerns the Twitter response times of the major US airlines during the recent disruptions around Hurricane Irene.
A few things about this chart:
The response times were to say the least very patchy. airTran didn’t respond at all. Others, which have in the past been lauded for their social media expertise also didn’t do so well.
